Shipping policy

Free shipping

Orders of $500 or more qualify for free 2-day shipping within the contiguous United States.

Standard shipping

Orders under $500, and any order outside the contiguous United States, ship via the paid methods shown at checkout.

Delivery times are estimates only and may vary due to carrier delays, weather, or other unforeseen circumstances. We are not responsible for delays caused by shipping carriers.

Alaska and Hawaii

We ship. Paid rates at checkout. Free 2-day on orders of $500 or more does not apply (contiguous US only).

International

We ship worldwide to approved professional accounts. You pay shipping plus any duties, taxes, or brokerage your destination charges. Free 2-day on $500 or more is contiguous US only.

Same 2:30 PM MST cutoff. Shipping insurance is still recommended on high-value orders. If your region is not listed at checkout, email hello@dropdeadextensions.com.

In-stock orders placed before 2:30 PM MST ship the same day, Monday through Saturday. After cutoff, or if an item needs extra pick time, the order typically leaves within 1-2 ship days (next ship day at minimum). Ship days are Monday-Saturday. Sunday and federal holidays are closed. Do not treat Friday as the last ship day of the week.

For example, if you place an order after 2:30 PM MST on a Tuesday, even if you select Next Day Air or 2-Day Air, your order ships Wednesday. A Friday order after cutoff ships Saturday. A Saturday order after cutoff ships Monday (or the next non-holiday ship day).

Location

910 W Carver Rd Suite D8, Tempe, AZ 85284 (Saltbox)

Hours

Monday-Friday, 2-5 PM MST (warehouse pickup only; Saturday ship days do not mean Saturday pickup)

On arrival

Park at the Southwest entrance and call us at (602) 676-3444. You will not be allowed entry into the warehouse; we will bring your order out to you.

Track your order using the tracking number in your shipping confirmation email. You can also check status by logging into your account on our website.

Please double-check your shipping address before completing your order. Address changes may not be possible once the order has been processed and shipped.

We do not recommend shipping to business addresses. Please ship to your residence.

We offer optional shipping insurance on all orders (strongly recommended for high-value purchases). You can add it in the cart before checkout.

If you choose not to purchase shipping insurance, you assume full responsibility for any loss, theft, or damage while the package is in transit.

Tracking information is automatically emailed to you as soon as your order ships.

If your package appears lost in transit

• Contact us within 7 days of the expected delivery date with your order number and tracking number.
• We will investigate the shipment with the carrier and file a claim if applicable.
• If shipping insurance was declined, transit loss or theft is handled separately from product returns and the Drop Dead Guarantee. We are not obligated to replace or refund uninsured transit loss, though we will review claims on a case-by-case basis. Eligible return or defect resolutions follow our Refund Policy.

If your package shows as delivered but you never received it

• First check with neighbors, building management, or nearby businesses.
• File a police report (required for most claims).
• Contact us within 7 days of the delivery scan date with your order number, tracking details, and a copy of the police report.
• We will review the situation on a case-by-case basis.

We are committed to excellent customer service and will always investigate claims fairly. Transit loss without shipping insurance is not the same as a return or manufacturing defect under our Refund Policy; we cannot guarantee replacements or refunds for uninsured packages lost in transit. We are not responsible for lost, stolen, or misdelivered shipments in transit when shipping insurance was declined.