Back at 10am MST

Talk to a stylist.

Every chat lands with our in-house Drop Dead team — leadership, licensed professional stylists, and our fulfillment manager — never outsourced VAs. Ask anything: installs, color-matching, returns, order status, pro-account status.

Email us

Meet your support team

Back at 10am MST

When you chat with us, you're talking directly to our in-house Drop Dead team — leadership, licensed professional stylists, and our fulfillment manager. Never outsourced support or VAs.

Kristi CEO

Head of Product Development

  • International Platform Artist
  • Educator
  • Full-time Professional Stylist
  • Multi-location Salon Operator
Eric Founder

Head of Manufacturing

  • FIDM Graduate
  • Manufacturing
  • Multi-location Salon Owner
Alex Founder

Head of Technology

  • Senior Tech Lead
  • E-commerce Specialist
  • Enterprise Experience
Lindsey Manager

Warehouse Fulfillment Specialist

  • Order Fulfillment
  • Returns & Exchanges

Frequently asked questions

How do I track my order?

Tracking is emailed the moment your order ships and is always available from your Drop Dead account under Orders. In-stock orders typically ship within 1–2 business days from our Tempe, AZ warehouse.

What is your return policy?

Claim windows depend on the product line: 12 months for SuperWeft®, 90 days for SecretTapes® and Keratin Tips. When approved, you choose cash refund, store credit, exchange, or replacement. Start a return from your account page or at returns.dropdeadextensions.com. Full terms: refund policy.

How do I redeem store credit?

Store credit is automatically applied at checkout when you're signed in to your professional account. If you don't see it, start a chat and we'll investigate together.

How do I download my purchases?

Digital products (education, care guides) live under Account → Downloads. If a file isn't available within an hour of purchase, chat us and we'll reissue the link.

How do I qualify for a professional account?

Apply with a valid cosmetology license or equivalent certification (region-dependent) plus salon or business details. Most applications are reviewed within 1–2 business days.

Can you help me color-match?

Yes — start a chat and one of our stylists can color-match from a photo of your client. We recommend natural daylight without filters for the most accurate read.

  • Free delivery

    on orders $500+

  • 99.99% Perfect Performance

    100% Tangle free guaranteed.

  • Rewards

    on every order.

  • Customer service

    Mon-Fri 10am-6pm MST