Your custom order, start to finish.
Every custom order — custom lengths and textured wefts alike — is made to order using our luxury virgin Asian raw hair, then cut, colored, and finished to your exact specification. Here's what to expect, when to schedule your client, and how to protect the result.
From checkout to the chair in nine weeks.
Custom orders aren't pulled from a shelf — they're made. This is the timeline every custom length and textured weft follows.
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ORDER PLACED — DAY 1
Your order goes straight to our production team. Because every custom order is made specifically for you, it's non-cancellable and non-refundable — double-check length, color, and texture before checkout. Questions first? Chat with us.
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IN PRODUCTION — WEEKS 1–6
Your bundles are sourced single-donor from the top 3% of raw material, then cut to your custom length and colored to spec. Textured orders are also carefully permed to set a consistent, long-lasting curl pattern.
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INSPECTION + SHIPPING — WEEKS 6–8
Every custom bundle passes our in-house inspection before it leaves the building. Allow 6–8 weeks from order to delivery — you'll get tracking the moment it ships.
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SCHEDULE THE CLIENT — WEEK 9+
Book the install for week 9 or later. That buffer covers inspection and transit, and gives you time to check the hair in hand — color, length, and finish — before your client is in the chair.
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INSTALL DAY
Inspect the hair one last time before installing. Check color, length, and finish in your hand before your client is in the chair. If the order is textured, read the color notes below before you mix.
Built to hold its pattern — if the chemistry stays untouched.
Ordered a custom length in a straight finish? You're all set — the timeline above is everything you need. If your order includes texture, the three rules below protect the curl pattern for its full lifespan.
TEXTURED WEFT COLORING DISCLAIMERMade to order. Custom colored. Carefully permed.
Unlike brands that simply steam curl hair, or only offer darker curly options, our process allows us to provide a wide range of dimensional shades while still maintaining performance and longevity.
Because of this specialized processing, the curl lasts longest when textured wefts are not colored or toned after purchase. Coloring and toning are still covered by the Drop Dead Guarantee. Lightening and perming are not.
PROTECT THE CURL STRUCTUREWhy post-purchase chemistry changes the hair.
When you apply additional color, toner, lightener, gloss, or chemical treatments, you are altering the hydrogen bonds that were professionally set to create and maintain the curl pattern. Any additional chemical service can relax the texture, compromise curl integrity, reduce longevity, and permanently change the structure of the hair.
FOR BEST RESULTSMatch the shade first. Skip the chemistry.
We strongly recommend:
- Selecting the closest shade match prior to installation and custom coloring or toning the client's natural hair to match the extensions
- Keeping post-purchase color and toner to a minimum, and never lightening or perming textured wefts
Coloring and toning textured wefts is covered by the Drop Dead Guarantee. Lightening or perming them is not.
Covered and not covered
| Service | Textured weft | Straight weft |
|---|---|---|
| Direct dye | Covered | Covered |
| Oxidative color | Not covered. It relaxes the curl. | Covered |
| Perming | Not covered | Not covered |
Talk to a stylist before you install.
Every chat lands with our in-house Drop Dead team — leadership, licensed professional stylists, and our fulfillment manager. Ask anything about your order timeline, scheduling your client, color matching, or caring for custom texture.
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Free delivery
on orders $500+
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99.9% Perfect Performance
Backed by the Drop Dead Guarantee.
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Rewards
on every order.
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Customer service
Mon-Fri 10am-6pm MST
