Shipping policy
Shipping & Pickup Policy
✅ Quick Ship Promise: All orders are shipped within 24 hours of ordering (Monday–Friday, excluding holidays).
⚠️ Shipping Address Recommendation: We strongly suggest shipping to a residential address rather than a business or salon address. The carrier may leave your package with neighboring businesses if they cannot deliver directly to the salon, which can result in lost or delayed packages.
Free Shipping
Orders of $250 or more qualify for free 2-day shipping within the contiguous United States.
Standard Shipping
Orders under $250 ship via your preferred method. Multiple delivery options available at checkout.
Order Processing
Orders are processed within 1–2 business days. A business day is defined as Monday through Friday, excluding federal holidays. Orders received after 2:30 PM MST will be processed and shipped the next business day.
For example, if you place an order after 2:30 PM MST on a Tuesday — even if you select Next Day Air or 2-Day Air — your order will be fulfilled and shipped on Wednesday. Your package would then typically arrive Thursday (for Next Day Air) or Friday (for 2-Day Air).
Warehouse Pickup (Saltbox)
Pickup Location: 910 W Carver Rd. Tempe, AZ 85284 (Saltbox)
Hours: Monday–Friday, 12:00 PM – 5:00 PM MST
- You will not be allowed entry into the warehouse.
- We will bring your order out to you.
- Park at the Southwest entrance.
- Please call us when you have arrived: (602) 676-3444
Pickup must be scheduled in advance through your order or by contacting us. Same-day pickup is not guaranteed. You're order will not be ready for pickup until you are notified via email that it has been fulfilled/ready for pickup.
Order Tracking
Track your order using the tracking number in your shipping confirmation email. You can also check status by logging into your account on our website.
Shipping Address Changes
Please double-check your shipping address before completing your order. Address changes may not be possible once the order has been processed and shipped.
🚚 Shipping Insurance & Responsibility
We offer optional shipping insurance on all orders (strongly recommended for high-value purchases).
If you choose not to purchase shipping insurance, you assume full responsibility for any loss, theft, or damage while the package is in transit.
Once the package is handed over to the carrier, our responsibility ends and the risk transfers to the carrier (or to you, if insurance was declined).
Lost, Stolen, or Damaged Shipments
Tracking information is automatically emailed to you as soon as your order ships.
- Contact us within 7 days of the expected delivery date with your order number and tracking number.
- We will investigate the shipment with the carrier and file a claim if applicable.
- Because shipping insurance was declined, we are not obligated to provide a replacement or refund. Any resolution will be handled on a case-by-case basis at our sole discretion.
If your package shows as “Delivered” but you never received it (possible theft after delivery):
- First check with neighbors, building management, or nearby businesses.
- File a police report (required for most claims).
- Contact us within 7 days of the delivery scan date with your order number, tracking details, and a copy of the police report.
- We will review the situation on a case-by-case basis.
We are committed to excellent customer service and will always investigate claims fairly, but we cannot guarantee replacements or refunds when shipping insurance was declined.
Important: Delivery times are estimates only and may vary due to carrier delays, weather, or other unforeseen circumstances. We are not responsible for delays caused by shipping carriers.
Lost/stolen packages: We are not responsible for lost, stolen, or misdelivered shipments. We do not recommend shipping to business addresses — please ship to your residence. Declining shipping insurance means there is no recourse for items you never received. We cannot be held responsible for items once shipped via the carrier.
Last updated: May 2026
